Buruj - Residential Towers Maintenance System

CONTROL TEAM

Project Overview

The Buruj system is a comprehensive digital platform designed to revolutionize maintenance management for residential towers and complexes. Our solution centralizes all maintenance activities including Mechanical, Electrical, Civil, Gas, Water, and Wall modifications into one seamless experience.

Key Objectives

Centralize maintenance requests in one digital platform
Provide residents with a ticket-based system to submit and track issues
Enable maintenance managers to assign, track, and evaluate staff
Generate comprehensive reports and analytics for transparency
Integrate with communication tools (WhatsApp notifications)

Stakeholders

Residents

Users raising maintenance requests and tracking progress

Managers

Review, assign, and monitor all maintenance tasks

Maintenance Staff

Execute and complete maintenance tasks efficiently

Administration

Access reports, analytics, and approvals

Resident Portal Features

Secure login with personal account credentials
Phone number verification (+964 Iraq)
Submit new tickets with problem description and urgency level
Upload photos to document issues clearly
Real-time ticket tracking system
Multi-channel notifications (App + SMS/WhatsApp)
Service rating and evaluation after completion
Complete maintenance history access

Maintenance Activities

Quick access to all maintenance categories from the home dashboard:

Available Services

Internet - Connectivity and network issues
Water - Plumbing and water supply problems
Wall - Wall repairs and modifications
Gas - Gas system maintenance
Electrical - Electrical repairs and installations
Mechanic - Mechanical systems maintenance
Bathtub - Bathroom fixtures and repairs
Shattaf - Bidet and sanitary equipment

Control Panel (Maintenance Manager)

Comprehensive view of all incoming tickets
Advanced filtering by tower, unit, urgency, and category
Smart task assignment to available staff
Real-time progress monitoring and status updates
Generate detailed reports per resident, tower, or staff
Manage resident profiles and staff information
Track SLA compliance and response times
Performance analytics dashboard

System Workflow

Step 1: Resident Submission

Resident logs into their account and submits a maintenance ticket with detailed problem description, urgency level, location information, and optional photos for documentation.

Step 2: System Processing

The system automatically records the ticket, assigns a unique tracking number, and sends instant notifications to the Maintenance Manager via app and WhatsApp.

Step 3: Manager Review & Assignment

Maintenance Manager reviews ticket details, checks staff availability, and assigns the task to appropriate personnel based on expertise (mechanical, electrical, civil, etc.).

Step 4: Staff Execution

Assigned maintenance staff receives the task notification, updates status (Accepted → In Progress → Completed), and uploads completion notes with before/after photos.

Step 5: Progress Notifications

Resident receives real-time notifications at every stage of the process, ensuring complete transparency and peace of mind throughout the service delivery.

Step 6: Completion & Feedback

Upon completion, resident reviews the work, confirms satisfaction, and provides rating/feedback to help maintain high service quality standards.

Step 7: Reporting & Analytics

System closes the ticket and generates comprehensive reports including completion time, staff performance metrics, resident satisfaction ratings, and historical data for continuous improvement.

Maintenance Staff Interface

Receive assigned tasks with full details and priority levels
View resident information and location on integrated map
Update job status in real-time (Accepted → On-site → Completed)
Upload completion notes and photo documentation
Track personal performance metrics and ratings
Access task history and completed work records
Communicate with residents through in-app messaging
View daily schedule and upcoming assignments

Reports & Analytics

Ticket volume analysis by category (mechanical, electrical, civil, etc.)
Average response time and completion time tracking
Staff performance metrics (number of tasks, completion rate, ratings)
Resident feedback aggregation and satisfaction rates
SLA compliance reports and breach alerts
Trend analysis for preventive maintenance planning
Cost tracking and budget management reports
Export capabilities for external analysis

Premium Features

WhatsApp Integration: Instant notifications for all stakeholders
SLA Management: Urgent requests (2 hours), Normal requests (24 hours)
Smart Escalation: Automatic alerts for delayed tasks
Real-time Dashboard: KPIs, workload distribution, performance metrics
Historical Tracking: Complete audit trail for all activities
Mobile Responsive: Access from any device, anywhere
Multi-language Support: Arabic and English interfaces
Secure Authentication: Role-based access control

Admin Control Panel

The comprehensive web-based administrative dashboard provides complete oversight and control over the entire maintenance ecosystem. Designed for administrators and management teams to efficiently manage operations, users, and system configurations.

Core Capabilities

Centralized dashboard with real-time KPIs and metrics
Complete user management (residents, staff, managers)
Role-based access control and permissions management
Tower and unit configuration management
Service category and pricing configuration
System-wide settings and customization options

Admin Panel - Advanced Features

User Management

Create, edit, and deactivate user accounts
Assign roles and permissions (Admin, Manager, Staff, Resident)
Bulk user import/export capabilities
User activity logs and audit trails
Password reset and account recovery
Multi-tower access management

Property Management

Add and manage multiple residential towers
Configure floors, units, and layouts
Assign residents to specific units
Track occupancy rates and vacancy
Manage common areas and facilities
Set tower-specific maintenance policies

Analytics & Reporting

Comprehensive performance dashboards
Custom report generation and scheduling
Financial tracking and budget analysis
Service quality metrics and trends
Staff productivity and workload reports
Resident satisfaction analytics

Ticket Oversight

View all tickets across all towers
Override and reassign tasks when needed
Monitor SLA compliance in real-time
Escalate critical or delayed tickets
Archive and retrieve historical tickets
Mass ticket operations and bulk actions

Service Configuration

Define maintenance service categories
Set service pricing and cost structures
Configure SLA timeframes per service type
Manage service availability schedules
Create custom service workflows
Set automatic assignment rules

Notification Management

Configure notification templates
Manage WhatsApp integration settings
Set up SMS and email notifications
Create broadcast messages to users
Schedule maintenance announcements
Configure escalation alerts

Security & Compliance

Two-factor authentication management
IP whitelist and access restrictions
Data backup and recovery settings
Compliance reporting and auditing
Privacy settings and data retention
Security logs and breach monitoring

Financial Management

Track service costs and expenses
Generate invoices and billing reports
Budget allocation per tower/service
Payment tracking and reconciliation
Vendor and contractor payment logs
Financial forecasting and planning

Quality Assurance

Review and approve completed work
Quality inspection checklists
Resident feedback monitoring
Staff performance evaluations
Service quality score tracking
Improvement action plan management

Pricing Plans

Choose the plan that best fits your residential tower's needs. Both plans include the same comprehensive features and support.

RECOMMENDED

Plan A: Fixed Investment

$100,000

One-time investment

Payment Structure:

Flexible invoice-based payments
Split into multiple manageable invoices
Customizable payment schedule
No additional per-user fees

What's Included:

Complete system deployment
Unlimited residents and staff
All premium features included
Full admin panel access
WhatsApp integration
Ongoing technical support
Regular updates and maintenance
Data security and backups

Plan B: Flexible Per-User

$15,000 + $10/user

Initial setup + monthly per user

Payment Breakdown:

Initial setup: $15,000
Per user: $10/month
Billed monthly based on active users
Scale as your community grows

What's Included:

Complete system deployment
All premium features included
Full admin panel access
WhatsApp integration
Ongoing technical support
Regular updates and maintenance
Data security and backups
Pay only for active users

Important Notes

Same Quality Service: Both plans include identical features, support, and system capabilities
No Feature Restrictions: All residents, staff, and managers have access to the complete platform
Flexible Migration: Start with Plan B and migrate to Plan A as your community grows
Custom Solutions: Need something different? Contact us for a tailored pricing plan
Transparent Billing: No hidden fees or surprise charges - what you see is what you pay